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Actra Services

We, at Actra, thank you for purchasing our products. We are dedicated to your success, from the time you make the important decision to purchase our products to the time when you deploy our products in your production systems. Through our channel partners' Implementation and Professional Services staff, we will work closely with you to install and configure the products for your environment and business needs. Our channel partners' training programs will help you use the product to its full potential in solving your complex issues.

Finally, through our channel partners, we commit to address all your customer issues. We will provide solutions that integrate the best practices, timely defect resolutions and known product definition during your daily use of the product.

For more information on various Service programs, please contact your vendor representative.

Netscape Technical Support: http://help.netscape.com

GEIS Technical Support: http://www.geis.com/html/suppindx.html


If you have purchased Actra ECXpert through Netscape, you may obtain Technical Support in the following ways:

Via phone: (650) 937-2727
Monday - Friday, 5:00 a.m. - 5:00 p.m. PST

Via pager: (800) 742-5139
Evenings (5:00 p.m. - 5:00 a.m. PST) and weekends
For critical issues only, please.

Via email: ecxpert-support@netscape.com

Via web: http://help.netscape.com/products/apps/ecxpert/index.html
Visit this page to find the latest FAQs, Product Updates, and Technical Tips.



If you have purchased Actra ECXpert through GEIS, you may obtain Technical Support in the following ways:

Via phone: (800) 334-2255 ext. 3005

Basic support:
Monday - Friday, 9:00 a.m. - 5:00 p.m. EST, GE USA Business Days

Premium Support:
24x7 on-call support for emergency service for downed production systems.

Via pager: (800) 334-2255 ext. 3005 - Premium support only.

Via email: ecxpert-help@geis.ge.com
Email is checked hourly during business hours. Response target is next business day.

Via web: http://www.geis.com/ecxpert/support
Visit this page to find the latest FAQs, Product Updates, and Technical Tips.


You can obtain technical support for PublishingXpert in the following ways:

Via phone: (650) 937-2727, Monday - Friday, 5:00a.m. - 5:00 p.m. PST

Via web: http://help.netscape.com/products/apps/pubx. Visit this page to find the latest Release notes, FAQs, Product Updates, and Technical Tips.

 


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