Actra Services
We, at Actra, thank you for
purchasing our products. We are dedicated to your
success, from the time you make the important
decision to purchase our products to the time when
you deploy our products in your production systems.
Through our channel partners' Implementation and
Professional Services staff, we will work closely
with you to install and configure the products for
your environment and business needs. Our channel
partners' training programs will help you use the
product to its full potential in solving your complex
issues.
Finally, through our channel
partners, we commit to address all your customer
issues. We will provide solutions that integrate the
best practices, timely defect resolutions and known
product definition during your daily use of the
product.
For more information on various
Service programs, please contact your vendor
representative.
Netscape Technical Support: http://help.netscape.com
GEIS Technical Support: http://www.geis.com/html/suppindx.html
If you have purchased Actra
ECXpert through Netscape, you may obtain Technical
Support in the following ways:
Via phone: (650) 937-2727
Monday - Friday, 5:00 a.m. - 5:00 p.m. PST
Via pager: (800) 742-5139
Evenings (5:00 p.m. - 5:00 a.m. PST) and weekends
For critical issues only, please.
Via email: ecxpert-support@netscape.com
Via web: http://help.netscape.com/products/apps/ecxpert/index.html
Visit this page to find the latest FAQs, Product
Updates, and Technical Tips.
If you have purchased Actra ECXpert through
GEIS, you may obtain Technical Support in the
following ways:
Via phone: (800) 334-2255 ext. 3005
Basic support:
Monday - Friday, 9:00 a.m. - 5:00 p.m. EST, GE USA
Business Days
Premium Support:
24x7 on-call support for emergency service for downed
production systems.
Via pager: (800) 334-2255 ext. 3005 - Premium support
only.
Via email: ecxpert-help@geis.ge.com
Email is checked hourly during business hours.
Response target is next business day.
Via web: http://www.geis.com/ecxpert/support
Visit this page to find the latest FAQs, Product
Updates, and Technical Tips.
You can obtain technical
support for PublishingXpert in the following ways:
Via phone: (650) 937-2727, Monday -
Friday, 5:00a.m. - 5:00 p.m. PST
Via web: http://help.netscape.com/products/apps/pubx.
Visit this page to find the latest Release notes,
FAQs, Product Updates, and Technical Tips.
